Road Service Request

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Name

First

Last

Contact Phone Number

Company Name

(If Applicable)

Vehicle/Trailer Type

License Plate/Trailer Number

Make & Model

VIN Number

(Optional but useful for precise details)

Address of Breakdown

(If Possible)

City

State / Province / Region

Latitude

GPS Coordinates (If Possible)

Longitude

GPS Coordinates (If Possible)

Nearest Landmark/Highway Exit

(If Possible)

Problem Description

Comments/Additional Requests

Are You Able to Move the Vehicle?

Acknowledgment of Service Fees & Payment Responsibility

I authorize Diamond Trailer Service to perform the requested repairs, acknowledge that service fees will apply, and agree to make payment upon completion of services using the method selected below.

By submitting this request, you authorize Diamond Trailer Service to perform the necessary repairs or services to your vehicle or trailer. You acknowledge that service fees will apply based on the type of repair, location, and duration of service. An estimate will be provided before work begins, and you agree to any charges related to the repair, including additional costs for towing or other extensive services if required. Payment for services is due upon completion, and we accept various payment methods, including credit cards and invoices for commercial accounts.

Acknowledgment of Estimated Response Time

I understand that the estimated response time is subject to change based on current conditions, and I will be updated accordingly.

Roadside assistance response times can vary based on your location and the availability of our mobile service units. We strive to arrive within the estimated response time provided during the request process. Please note that unforeseen circumstances such as traffic or weather conditions may affect the final arrival time.

Are Number

Vehicle Safety Disclaimer

I confirm that I will take appropriate safety precautions while waiting for service, including parking in a safe location and using hazard lights.

For your safety and the safety of our technicians, please ensure that your vehicle is parked in a secure, visible location. If possible, move the vehicle off the road or to a nearby safe area. If the vehicle cannot be moved, please turn on your hazard lights and use reflective markers to alert other drivers of your presence.

Hours

M-F 6:30AM – 5:30PM
S-S Office Closed

Phone

(305) 863-9255

Email

CustomerService@DiamondTrailerServ.com

F.A.Q.

What is a Road Service Request?

A Road Service Request is for emergency repair or assistance for a trailer, container, or truck while it’s on the road. This can include issues like flat tires, brake problems, lighting malfunctions, or any mechanical failure that requires immediate attention.

What areas do you cover for road service?

We provide road service assistance in Miami, Ft. Lauderdale, Jacksonville, and Atlanta. If you are outside these areas, we may still be able to assist depending on the location and availability of our mobile units.

What types of repairs can be handled on the road?

Our mobile units are equipped to handle most on-the-spot repairs, including tire changes, brake repairs, lighting issues, and emergency mechanical fixes. In some cases, more complex issues may require towing to a nearby facility for full repair.

How quickly can you respond to a breakdown?

Response times vary depending on your location and the availability of our mobile units. We aim to reach you as soon as possible, with typical response times ranging from 1 to 2 hours within our service areas.

What should I do if I experience a breakdown?

If you experience a breakdown, fill out the Road Service Request form, or call our hotline for immediate assistance. Make sure to provide accurate details about your location and the issue you are experiencing.

Is there a cost for the road service?

Yes, road service fees vary depending on the type of repair required, location, and service time. Once we assess your request, we can provide an estimate before starting the repair.

Can you provide roadside assistance for personal vehicles or only commercial trailers?

Our road service is primarily designed for commercial trailers, containers, and trucks, but we may be able to assist with other commercial vehicles on a case-by-case basis.